2/19更新的門市人員_門店顧客服務顧問 (兼職) Store Customer Service Advisor (PT)[ 新北中和 DECATHLON ]

工作內容

• 需求人數

  ：6人
• 工作目標/核心價值 體現卓越的客服精神，透過提供獨特且難忘的體驗，提升顧客忠誠度，並與我們一同「Move people through the wonders of sport」 專屬你的福利與優勢 (Your Exclusive Benefits) 在迪卡儂，我們支持你的生活與運動熱情！ 充電再出發： 滿半年享 3 天年假，滿一年即享 10 天年假 運動無負擔： 享有員工專屬購物折扣 ，以及享有運動裝備與運動活動津貼 獎勵與保障： 提供達標分紅獎金 、免費員工團體保險 ，以及每年免費員工健檢 友善環境： 永續通勤獎勵 社團生活： 多元社團與活動，讓你找到運動夥伴 職責內容 (Key Responsibilities) 作為顧客服務的核心人物，您的職責圍繞三大核心，確保顧客獲得卓越的購物旅程： 1. 打造卓越顧客體驗，提升忠誠度 - 以微笑、溫暖且樂於助人的態度迎接每一位顧客 。 - 確認顧客需求，並提供適當、客製化的解方 。 - 推廣會員忠誠計畫，解釋好處並鼓勵顧客加入 。 - 推廣 App 以加強門店體驗，並與線上購物管道連結 。 - 在線上與實體通路銷售我們的產品與服務，滿足顧客需求 。 2. 服務櫃檯精通與效率 (Provide an impactful welcome to each customer) - 精通服務櫃檯的所有作業流程，以最佳方式回應各種顧客需求 。 - 有效率地處理顧客退貨 。 - 處理顧客來電，並提供清楚的資訊 。 - 以個人化、即時的方式回覆顧客評論 。 - 確保快速、準確地處理顧客訂單 （包含線上訂單處理）。 3. 流暢且個人化的結帳體驗 (Provide a seamless and personalized payment experience) -在結帳過程中主動迎接、幫助顧客 。 - 精通並運用所有結帳、現金流流程 。 - 在交易過程中確保顧客身份驗證 。 - 運用基本 IT 程序，以維持收銀工具的運作效率 。 必備與加分技能 (Skills Required) * 硬技能 (專業知識) 門市服務台 (Store welcome desk) 、門市結帳 (Store checkout) 、顧客關係 (Customer relationship) 、線上訂單處理 (E commerce order handling) *軟技能 (個人特質) 聆聽和發問 、人際溝通 、制定決策 、情緒商數 (情商) 、適應能力 Core Value / Job Purpose To embody customer service excellence and provide a unique and memorable experience , encouraging customer loyalty , and joining us to "Move people through the wonders of sport" Your Exclusive Benefits At Decathlon, we support your passion for life and sport! -Recharge & Go: Enjoy 3 days of annual leave after 6 months of service, and 10 days after 1 year. -Sport without Limits: Benefit from exclusive employee discounts, along with allowances for sports equipment and sports activities. -Rewards & Security: Receive performance-based profit sharing bonus, free employee group insurance, and free annual employee health checks. -Eco-Friendly: Sustainable commuting rewards. -Club Life: Diverse clubs and activities to help you find your sports partners. Key Responsibilities (職責內容) As the core person in customer service, your responsibilities revolve around three key areas to ensure customers have an excellent shopping journey: 1. Contribute to an outstanding experience that encourages customer loyalty - Greet each customer by adopting a smiling, warm and helpful attitude. - Identify customer needs and offer them personalized and appropriate solutions. - Promote the loyalty program, explaining its benefits and encouraging enrollment. - Promote the mobile app to enhance the in-store experience and connect it with online channels. - Sell physically and digitally products and services that meets my customer needs. 2. Service Desk Mastery and Efficiency (Provide an impactful welcome to each customer ) - Master all the welcome desk processes to optimally respond to any customer requests. - Manage customer returns efficiently. - Handle telephone calls providing clear information. - Respond to customers reviews in a personalized and timely way. - Guarantee a swift and accurate orders experience (including E-commerce orders handling ). 3. Seamless and Personalized Payment Experience (Provide a seamless and personalized payment experience ) - Proactively welcome and assist customers throughout the checkout process. - Master and apply all checkout and cash flow procedures. - Ensure customer identification during transactions. - Apply essential IT procedures to maintain the operational efficiency of cashing tools. Skills Required (必備與加分技能) * Hard Skills (專業知識): Store welcome desk , Store checkout , Customer relationship , E commerce order handling. * Soft Skills (個人特質): Listening & Questioning , Interpersonal Communication , Decision Making , Emotional Intelligence , Adaptability.