工讀生-客戶關懷
4/02 更新
新北市中和區
工讀生-客戶關懷

工作待遇

196~196元/時

工作時段

日班
工作環境照

工作內容

  • 需求人數

    :2人
  • About the job 電話客服專員是公司與客戶之間最直接的溝通橋樑。你將透過電話、線上訊息或其他服務渠道,協助客戶解決疑問、處理問題,並在每一次互動中,傳遞我們的專業與誠意。 As a Customer Service Representative, you’ll be the most direct bridge between our company and our customers. Through phone calls, online messages, or other service channels, you’ll help resolve inquiries, handle concerns, and deliver professionalism and sincerity in every interaction. Why we have this role 我們相信,優質的客服能為品牌建立信任與口碑。這個角色不只是回答問題,更是主動追蹤服務狀況、蒐集顧客回饋、協助推動產品與服務改善的關鍵力量。 We believe that outstanding customer service builds trust and long-term brand loyalty. This role exists not only to answer questions, but also to actively follow up on issues, collect customer feedback, and support continuous improvement of our products and services. How you'll find success -以耐心、同理心及專業態度與客戶互動,贏得客戶信任。 -主動追蹤未解決的問題,展現責任感與服務熱忱。 -在提供解決方案的同時,適時推薦公司產品與方案,創造附加價值。 -定期分析與回饋客戶意見,協助優化服務流程與客戶體驗。 -Interact with customers patiently, empathetically, and professionally to build trust. -Take initiative to follow up on unresolved cases and ensure customer satisfaction. -Provide thoughtful solutions and recommend relevant products or services when appropriate. -Analyze customer feedback regularly and contribute to internal service improvement. How you grow -接觸並學習跨部門協作,強化問題解決與溝通能力。 -累積客服實務與銷售溝通經驗,為未來職涯鋪路。 -參與內部教育訓練與品質改善計畫,持續精進專業技能。 -Collaborate with cross-functional teams to enhance problem-solving and communication skills. -Gain hands-on experience in professional customer service and consultative selling. -Participate in training programs and quality improvement initiatives to build long-term career capabilities. Things you will do -執行客戶滿意度調查,蒐集與分析客戶回饋。 -接聽並處理客戶來電,提供即時且適切的服務與解決方案。 -協助管理線上客服、書面回覆等多元服務渠道,確保一致的服務品質。 -主管交辦事項(例如:協助文書彙整) -Conduct customer satisfaction surveys and analyze feedback. -Handle inbound calls and inquiries with professionalism and care. -Support customer communication via multiple channels such as phone, email, and online messaging. -Tasks assigned by the supervisor (e.g., assisting with document compilation) What we're looking for on your resume -具客服、電話行銷或客戶關係相關經驗尤佳。 -擅長溝通與傾聽,能在壓力下保持冷靜與專業。 -具備責任感、主動積極,樂於追蹤並完成服務任務。 -熟悉基本電腦操作與Office軟體應用。 -擁有高服務意識、耐心與同理心。 -Experience in customer service, telemarketing, or client relationship management is a plus. -Strong verbal communication and active listening skills. -Responsible, self-motivated, and proactive in following through on tasks. -Comfortable with computer tools and Microsoft Office applications. -Demonstrates empathy, patience, and a strong service mindset. What you should know about this team 我們是一個重視合作與支持的團隊。每一次與客戶的互動,都是團隊共同努力的成果。你的聲音與觀察會被傾聽與採納,因為我們相信,最了解顧客需求的人,就是第一線的你。 We’re a team that values collaboration, mutual support, and shared success. Every customer interaction reflects the effort of our entire team. Your voice and ideas will be heard—because we believe that frontline service staff understand our customers best.

工作時段/備註

  • 日班:09:00~18:00

排班

#需輪班#彈性排班

工作地點

  • 地址:中和路366號3樓 (近捷運永安市場站)
  • 不允許在家工作

公司簡介

科林儀器股份有限公司

科林創立於1986年,涵蓋B2B和B2C的營運模式,我們致力於鑽研與創新,提供跨越眼科、聽力、睡眠及營養保健等多元領域的綜合性醫療解決方案。我們不斷拓展科技知識與技術的邊界,旨在超越當前醫療保健的局限,創造顯著且永續的價值。深入理解病患的真正需求並提供有效的解決方案進而塑造卓越的健康和生活品質。我們的願景為成為亞太地區引領科技研發的醫療照護公司,通過不斷創新、整合和擴展服務範圍,為更多人和地區提供先進且值得信賴的健康照護。 我們的價值觀: • 誠信與尊重 • 創新與持續優化 • 品質承諾與客戶導向 • 合作與人才發展 • 社會責任與永續發展 如果你/妳是富有使命感的人 如果你/妳認同社會道德責任 如果你/妳有滿腔的熱血想一展長才 歡迎加入我們! 一起創造一個不一樣的醫療保健市場 -- 我們的歷史 →亞洲第一家通過ISO 9001認證的醫療儀器代理商 →1999年獲得衛生署生物醫學技術獎----醫療儀器類 →第一家醫療代理商通過ISO 13485醫療器材品質管理系統 →第一家助聽器門市服務通過SGS Qualicert服務驗證 →榮獲:2013年幸福心職場最高榮譽[金心獎] →榮獲:2014年TTQS銀牌認證 →榮獲:衛生福利部國民健康署頒發:健康職場認證 →榮獲:新北市2020年度促進身心障礙者就業績優單位 →榮獲:公益微電影「老爸幫幫忙」榮獲2020年台灣YouTube最成功廣告影片排行榜 →榮獲:2022年新北企業精典獎「多元服務」獎項肯定 →榮獲:2023年獲業界第一家通過「醫療器材優良運銷準則(GDP)」認證 →榮獲:2024年科林助聽器榮獲經濟部第七屆潛力中堅企業獎 Clinico was founded in 1986 and that encompasses both B2B and B2C operational models. We are dedicated to research and innovation, providing comprehensive medical solutions across various fields, including ophthalmology, otology, polysomnography and nutritional health. We continuously push the boundaries of technological knowledge and expertise, aiming to transcend the limitations of current healthcare and create significant and sustainable value. By deeply understanding the true needs of patients and offering effective solutions, we strive to shape excellent health and quality of life. Our vision is to become a leading healthcare company in the Asia-Pacific region, pioneering technological research and development. Through continuous innovation, integration, and service expansion, we aim to provide advanced and trustworthy healthcare to more people and regions. Our values: • Integrity and Respect • Innovation and Continuous Improvement • Quality Commitment and Customer Orientation • Collaboration and Talent Development • Social Responsibility and Sustainable Development Our History →The first medical instrument agency in Asia to obtain ISO 9001 certification. →Awarded the Biomedical Technology Award by the Department of Health in 1999 for Medical Instruments. →The first medical agency to pass the ISO 13485 Medical Device Quality Management System. →The first hearing aid service center to receive SGS Qualicert Service Certification. →Honored with the "Gold Heart Award" for Workplace Happiness in 2013. →Awarded the TTQS Silver Certification in 2014. →Recognized by the Ministry of Health and Welfare for the Workplace Health Certification. →Recognized as an outstanding unit for promoting the employment of disabled individuals by New Taipei City in 2020. →Won the award for the public service microfilm "Dad, Help!" which ranked among Taiwan's most successful YouTube ads in 2020. →Awarded the "Diverse Services" recognition at the 2022 New Taipei City Business Excellence Awards. →Became the first in the industry to be certified under the Good Distribution Practice (GDP) for medical devices in 2023. →In 2024, Clinico Hearing Aids received the Ministry of Economic Affairs' Potential Mid-Sized Enterprise Award.

  • 聯絡人

    :HR
  • 聯絡電話

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